My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for a Business Administration Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in their logistics team. This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry. The Role - Answering customer calls, liaising with service partners for queries in an efficient and timely manner. - Ensuring the delivery of a quality customer experience on each communication. - Communicating with suppliers to give our customer relevant updates and information. - Understanding the customer's needs and requirements and adapting an appropriate approach accordingly. - Responding to all calls and emails in a timely manner and to a high standard. - Booking on jobs. - Assisting customers with the company website. - Liaising with drivers. - Giving support to the Manager and sales staff as needed. - Be proactive under pressure, show initiative in finding solutions for customers. - Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of ...