The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2024. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world
Energy & Utilities Consulting Practice
Energy & Utilities in the UK are going through a transformation journey with the focus on green energy (electric vehicles, heat pumps etc.), enhanced customer experience (through digital and data enablement), digitalisation of the aging grid/metering infrastructure and most importantly disruption from innovative competitors entering the marketplace.
Cognizant has engagements with multiple Energy & Utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments.
We are looking for experienced business analysts/consultants/product owners who are passionate about making a difference for our clients in the energy and utilities domain. This is an opportunity for being at the forefront of the transformation journey working with the best minds in the energy and utilities domain at Cognizant.
Key responsibilities
* Work with product team to create a backlog of user stories, drafting acceptance criteria, and helping manage the prioritisation using Scrum or Kanban
* Improve our product, acting as the voice of the customer across digital channels like desktop, mobile web chat
* Increase customer value through optimisation of the products and find creative ways of breaking larger product outcomes and features into MVPs, as well as champion our product-centric ways of working
* Engage with business stakeholders and conducting workshops for requirement elicitation.
* Business Consulting – Advisory Services, Process Consulting & Business Analysis.
* Conduct and lead requirement gathering workshops, write Functional Specifications, BRDs, NFRs, RTMs, user stories, test cases, conduct UAT and training, support go-live thru the lifecycle of global programs/projects
* Process Mapping, Benchmarking and Reengineering
* Business Process Standardization and Harmonization
* Business Case preparation and Business Impact Assessment
* Application assessment, Tool Evaluation and Vendor Selection
Skills & Experience
* Have proven experience working inside agile teams, probably Scrum or Kanban – as a BA/PO
* Have proven experience in working in a product-centric digital environment, helping to set product vision and producing backlogs of user stories.
* Possess a strong understanding of end-to-end customer experience - have experience working with a range of stakeholders at varying levels across the company to ensure successful product releases
* Ability to effectively work with and manage medium sized teams in digital projects, or pods in large digital transformation projects
* Comprehensive knowledge of the application of Use Cases, Process Maps and User Journeys
* Building relationships between external partners and internal stakeholders to deliver project objectives
* Ability to pivot and change directions on a programme if required
* Strong analytical and problem-solving skills
* Proven Stakeholder management credentials
* Excellent Presentation, and communication skills
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