Supporting the Hotel Manager and working closely with the Head of Operations and Resort Services teams, this post is integral to the day-to-day operations of the resort and requires meticulous attention to detail and the highest standards of fineness and cleanliness.
This is a hands-on housekeeping role that operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
* Proactively lead the housekeeping team and ensure all buildings and facilities are maintained to the highest standard of cleanliness and are presented to a five-star standard at all times
* Manage the housekeeping department including overseeing housekeeping activities and manage staff rotas in response to business fluctuations
* Oversee and manage laundry stock control, in-room amenities supplies and stock
* Ensure guest rooms, public areas, rest rooms and lounge areas are immaculate and ready for guests each day
* Report any missing or damaged items, ensuring they are replaced and repaired
* Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies
* Undertake regular deep cleaning as part of an annual cleaning and maintenance programme
* Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business
* Train new housekeeping...