What you’ll be doing
* Act as the main point of contact between frontline, operations, and support teams to ensure smooth service delivery
* Handle customer enquiries, requests, and escalations in a timely and professional manner
* Coordinate workflows across departments (e.g. service, delivery, support teams)
* Monitor daily operations and identify opportunities to improve processes and turnaround time
* Support implementation of new processes and operational initiatives
* Perform system updates, billing adjustments, and data entry accurately
* Maintain proper documentation, records, and inventory tracking
* Prepare reports and assist Team Lead with operational coordination
What we’re looking for
* Diploma in Healthcare/Business or related studies
* Prior working experience in call centre/shipping/logistics operations
* Comfortable working in a shift‑based environment
* Strong coordination and multitasking skills in a fast‑paced setting
* Experience handling high‑volume enquiries and escalations
* Familiar with systems, data entry, and operational processes
* Good communication and stakeholder management skills
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