Job Description
ABOUT US:
We are a dynamic and growing Managing General Agent (MGA) operating in the UK insurance market, specialising in travel, gadget, and pet insurance. With a strong emphasis on innovation, customer experience, and agile product delivery, we work closely with our partners to provide tailored insurance solutions.
ROLE OVERVIEW:
The Complaints Officer is responsible for overseeing and managing the resolution of customer complaints within the business. This role involves investigating and addressing complaints, ensuring they are handled in accordance with regulatory requirements and company policies.
The Complaints Officer aims to resolve issues effectively while maintaining high standards of customer service and identifying opportunities for service improvements. The role requires strong analytical skills, a deep understanding of industry regulations, and the ability to handle complex and sensitive matters with professionalism and empathy.
Reporting to: Complaints Manager
Location: Horsham
Position Type: 6-month contract inside of IR35
Hours: Monday to Friday
09:00 – 17:00
KEY DUTIES & RESPONSIBILITIES:
1. Responsible fo...