The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background.
This is a Remote Field-Based Support and Installations role that reports directly into Client Services.
This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry.
The role offers an opportunity to develop into leading a small support team.
The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.
Requirements:
* Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation
* UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt.
Experience and Technical Requirements:
* Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry.
* Minimum of 3 years experience in Hosted VOIP.
* Minimum of 3 years experience in networking and Wifi.
* Experience of dealing with third party service providers.
* Experience using Ms Office and working on a CRM Systems.
Desirable Experience:
* Experience working with Gamma, 8x8, NFON products.
* Experience working with Draytek and Unifi managed hardware.
Skills required:
* Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner.
* Professional presentation with a flexible positive attitude.
* Good proactive problem-solving skills.
* Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions.
* Excellent attention to detail and strong numeric skills.
* Ability to grasp new concepts and terminology and learn new systems and services quickly.
On offer: is a salary of between £37k, travel allowance, an excellent company benefits scheme and career progression.
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