Responsibilities
* Use your skills and retail experience to drive business, push sales, and achieve targets.
* Lead a team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety for you and your team is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage an effective stock process through the Epos operation.
As our new Shop Supervisor, you will have retail experience with commercial awareness to deliver sales. You will have a positive attitude and good judgement to do the right thing, proven team leadership skills and the ability to help lead a large volunteer team. You will enjoy engaging with people and have a good understanding of financial and IT administration. Customer service experience is required.
Qualifications
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
* Customer service experience.
Desirable Criteria
* High street retail, leisure or hospitality background.
* KPI and target experience.
* Charity retail experience.
* Health & Safety knowledge.
* Team player.
* Key holder / opening / closing experience.
* Merchandising / stock rotation knowledge, Disability Confident.
Benefits
* £12.79 per hour + rewards & benefits.
* 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme (£250 payment).
* Enhanced maternity, paternity and adoption pay.
* Competitive benefits package and other perks (details available on careers website).
Equal Opportunity
We are an equal opportunities provider, including a Disability Confident Employer. We recognise the value of a diverse workforce and support the ‘Offer an Interview’ scheme for disabled applicants who best meet the essential criteria for the role.
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