Aviation Recruitment expertsOptime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!
Start Dates Confirmed For:
* February 2026
What's on offer:
* Rate of Pay: £12.21 per hour
* This role is a flexible working position, you must be available fully flexible and able to pick up a minimum of 3 shifts per week.
* Shift times : Between the hours of 03:00am and 00:00am. You must be able to pick up early shifts.
* Shift lengths: 4-12 hours
* Weekly Pay
Key Duties:
* Being professional, polite and courteous at all times.
* Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
* Providing assistance with the passenger luggage.
* Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
* Ensuring that wheelchairs and buggies are always clean and tidy.
* Ensure that Centralised Control is updated on progress by use of IT handsets.
* Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
* Any additional reasonable duties, as assigned by operational management.
* This is a wheelchair assistance role, NOT Check-In.
Requirements:
* Great work ethic.
* Excellent communication skills.
* Strong Customer Service.
* Self-motivated and willing to work using own initiative.
* Full UK Driving licence (desirable).
* To multitask and remain calm under pressure.
* Previous airport experience is an advantage but not essential.
* UK Settled Status (If applicable).
* Proof of (current) Address
* Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
* You must not have holiday between September-October 2026.
PLEASE NOTE
As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
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