Role: Service Desk Analyst (Non-Voice)
Salary: £23,810 + benefits
Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid)
Employment Type: Permanent
Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends
This is an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business.
The Service Desk Analyst plays a critical role in delivering high-quality support to their clients.
Do you have experience in managing ticketing systems?
Troubleshooting technical issues?
Do you thrive under pressure and demonstrate excellent problem-solving skills?
Duties of the Service Desk Analyst:
1. High-Quality Support: Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries.
2. Ticketing System Management: Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets.
3. Technical Troubleshooting: Leverage advanced IT knowledge, particularly with incident/ticketing s...