Principle Accountabilities
1. Review all pending work orders, accepting, rejecting & passing jobs out accordingly.
2. Prioritising all emergency work orders.
3. Chase contractors for updates on any outstanding work orders with the aim of getting these completed/resolved.
4. Review all work order notifications to ensure chases / rejections are not missed.
5. Investigate & process any work order rejections.
6. Take ownership of ensuring your screens are up to date.
7. Organise and prioritise work to maximise efficiency and achieve deadlines.
8. Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
9. Log all information accurately on the bespoke systems completing all relevant fields throughout each call/e-mail following relevant processes.
10. Communicate fluently and confidently with colleagues, customers and management.
11. Ensure effective written and verbal communication of all critical operational issues where required.
12. Work as part of a team to deliver excellent service to the Customer.
13. Comply with any other reasonable management instruction or ad-hoc duties.
Key Experience Required
14. Experience with MS Office and data programs
15. Typing accuracy and an ability to analyse pervious inputs is essential
16. An ability to work to tight deadlines
17. Attention to detail
18. Organisation skills, with an ability to stay focused on assigned tasks
19. Able to communicate effectively with a range of colleagues and managers