Job Summary
We are looking to recruit a full‑time Deputy Practice Manager to work as a key member of the Management Team, providing support to the Practice Manager. The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software. If you are a self‑motivated, disciplined individual, who has natural ability to innovate, shows initiative and has good leadership skills then we would love to hear from you. Please apply on NHS Jobs with a cover letter outlining your experience and suitability for the role.
Ainsdale Village Surgery – About Us
Ainsdale Village Surgery is a well‑established small GP practice in Ainsdale near Southport, close to the beach with good transport links. We serve a close‑knit community of approximately 3,800 patients and our dedicated team is committed to providing high‑quality, personalised care in a supportive and collaborative environment. We have a strong ethos of teaching and training and you will be welcomed into our Primary Care team of 2 GP Partners, 2 salaried Doctors, Physicians Associate, Nurse Practitioner, 2 Practice Nurses, HCA, Pharmacist, Phlebotomist, GPSt's and Foundation Doctors, 2 GPA's, a Care Co‑ordinator and 7 Care Navigators. You will instantly become a valued member of the team.
Details
* Date posted: 11 November 2025
* Salary: £32,000 a year
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: A0539-25‑0002
* Location: 2 Leamington Road, Southport, Merseyside, PR8 3LB
Job Responsibilities
Operational Management
* Assist in the day‑to‑day management of the practice, ensuring effective administration and smooth workflow.
* Oversee appointment systems, patient access, and reception operations to maximise efficiency.
* Support the implementation and maintenance of practice policies, procedures, and protocols.
* Contribute to business continuity planning and risk management.
* Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors.
* Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost‑effectiveness is achieved.
HR and Staff Management
* Support with staff recruitment, onboarding, and retention.
* Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role‑specific training requirements.
* Liaise with external training providers and agencies where appropriate, and maintain accurate, up‑to‑date staff training records.
* Assist with workforce planning, rota management, and absence monitoring to ensure service continuity.
* Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans.
* Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.
* Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors.
Compliance and Quality Assurance
* Support the Practice Manager in ensuring CQC compliance and readiness for inspection.
* Help monitor and review internal processes to maintain high standards of patient care.
* Contribute to health and safety compliance and infection control procedures.
Finance and Resource Management
* Assist with financial management, including petty cash and invoicing.
* Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers.
IT and Systems Support
* Ensure effective use and maintenance of clinical and administrative IT systems (e.g. EMIS).
* Support staff with IT queries and training needs.
* Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics.
Patient Services and Communication
* Support the management of complaints, incidents, and feedback.
* Liaise with patients, healthcare professionals, and external agencies professionally and efficiently.
* Promote excellent patient care and confidentiality in all interactions.
Person Specification
Experience – Essential
* Experience of working in Primary Care.
* Practical experience of general business management.
* Practical experience of managing and motivating people.
Experience – Desirable
* Good understanding of the GMS contract competency framework.
* An understanding of HR Management principles and techniques.
* An understanding of General Business Management.
* A working knowledge of employment legislation.
* A working knowledge of health and safety legislation.
Skills – Essential
* Good analytical skills.
* Good problem‑solving skills.
* Excellent interpersonal and communication skills (oral and written).
* Excellent IT skills.
* Good time management and the ability to work to deadlines.
* Excellent negotiation skills and conflict management.
* Smart appearance, polite and confident.
* Planning and organising.
* Ability to perform under pressure.
* Adaptability.
* Using own initiative.
* Demonstrate team working.
* Self‑motivated.
* Flexibility.
* Confidentiality.
Qualifications – Essential
* High standard of secondary education.
* GCSE Mathematics C or above.
* GCSE English C or above.
* Evidence of Further Education.
Qualifications – Desirable
* Experience using the clinical system EMIS web.
* IT/Word processing qualification.
* Supervisory/leadership qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Ainsdale Village Surgery
Address: 2 Leamington Road, Southport, Merseyside, PR8 3LB
Website: https://www.ainsdalevillagesurgery.nhs.uk/
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