Job Description
Pharma company
Customer Service Agent
North West London - 3 days a week on site
Verbatim Pharma are hiring for a pharma company based in North West London who are looking to hire a Customer Service Agent.
This is a role that is office based 3 days a week.
Key duties include:
* Process and manage accurately enquiries, quotes, sales orders, invoices.
* consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.
* Follow the customers’ orders from start to finish, while keeping customer updated.
* Meet Key Performance Indicators (KPI) in line with the company strategy.
* Generate PO to suppliers for easy to source items
* Work closely and support the Sales Account Managers. Provide regular updates and discuss important matters.
* Provide proactive communication to key internal stakeholders (Sales, Regulatory, Warehouse, Finance, Procurement etc) to ensure smooth process of the customer service operation.
* Arrange, with support from the logistics function, shipment of orders respecting temperature requirements for the medicines. Ensure the correct Incoterms are applied.
* Prepare export documentation. Monitor progress as necessary
* Develop relationships with assigned customers and assist the Sales team in achieving the sales objectives by processing customer accounts
* Comply with electronic filing as per procedures and SOPs
* Handle customer complaints promptly, escalate internally, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Liaise with the relevant stakeholders
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