Job Description
Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.Our client a leader in sustainable packaging solutions is looking for a Customer Services Advisor to join their Customer Service team.
Reporting to the Customer Service Team Leader, you'll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.We're seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.Key ResponsibilitiesHandle initial technical enquiries related to packaging products and servicesManage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projectsProcess quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accuratelyOversee packaging stock management for designated customer accountsAct as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead timesSupport tender preparation and compile detailed account information when neededProvide holiday and sickness cover for other accounts by learning and understanding alternate processesJoin customer meetings or visits to understand their packaging needs more closelySupport development of customer systems and solutions to enhance serviceBuild strong, trust-based relationships by understanding customer requirements within the packaging industryRepresent the company with professionalism and product expertiseWhat We're Looking ForPrevious experience in customer account management, ideally within the packaging, print, or manufacturing industriesA solid understanding of packaging processes and customer service requirements is desirablePC literate with strong skills in Microsoft Office; experience with SAP is highly advantageousStrong communication skills both written and verbalOrganised, adaptable, and able to meet deadlines in a fast-paced environmentA collaborative team player with a drive to exceed customer expectationsWhy Join?Be part of a leading a successful well established packaging company committed to sustainability and innovationCollaborate with a dedicated, supportive team in a fast-growing industryEnjoy opportunities for career development and trainingWork with a wide range of clients across diverse sectorsIf you have the drive, experience, and packaging industry know-how to succeed in this role, we'd love to hear from you.Apply now with your CV and a short cover letter telling us why you're a great fit for this role.INDKTTTPBN1_UKTJ