Are you a tech-savvy individual with a passion for customer support? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you!
Our client is on the lookout for a dedicated Application Support Specialist to focus on provisioning and onboarding in the exciting worlds of SaaS, fintech, and payments.
About the Role:
As a Customer Support Representative, you will play a crucial role in ensuring their customers have a smooth onboarding experience. You'll manage multiple projects simultaneously while maintaining the highest standards of accuracy and communication. This is your chance to shine in a dynamic environment where your technical skills will be put to good use!
What You’ll Do:
* Customer Onboarding: Lead the onboarding process for new customers, ensuring they feel supported and informed every step of the way.
* Technical Support: Provide top-notch technical support, troubleshooting issues related to configurations, routing, and mapping.
* API Mastery: Utilise tools like Postman and Splunk to review API requests/responses and validate behaviours in test environments.
* Project Management: Organise and prioritise multiple onboarding projects, adapting to varying customer technical requirements and timelines.
* Documentation: Capture error details and create documentation to enhance the customer experience and streamline processes.
Who You Are:
* Experienced: You have hands-on experience in technical support, preferably in payments or fintech.
* Tech-Savvy: You are confident with API tools (Postman), REST/SOAP, JSON/XML, and have experience with sandbox testing.
Why Join Us?
* Growth Opportunities: Be part of an innovative team and enjoy opportunities for professional development.
* Supportive Environment: Work with a friendly, collaborative team that values your contributions and encourages your growth.
If you're ready to take your career to the next level and help shape the future of customer support in fintech, we want to hear from you!
Note: Only candidates with the required skills and experience will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.