Job Title: Dispatch Coordinator
Location: Abercynon Office
Schedule: Monday – Friday
About Us
Techxi is a growing ground transportation company providing specialist transport solutions, app-based ride hailing, and traditional taxi booking services across England and Wales. We're ambitious, forward-thinking, technology driven and proud to deliver safe, reliable, customer-focused transport.
We're looking for a Dispatcher Coordinator to join our team – someone who is calm under pressure, thrives in a fast-paced environment, and has excellent communication skills to keep everything running smoothly.
The Role
As a Taxi Dispatcher, you'll be at the beating heart of our operations – making sure drivers and subcontractors are in the right place at the right time whilst ensuring that customers receive a service that is second to none.
Key Responsibilities
* Receive and process booking requests via phone, email, and app.
* Schedule and dispatch drivers to pick-ups on time.
* Monitor trips and provide drivers with updates (e.g. traffic delays, last-minute changes and amendments).
* Resolve issues quickly and effectively to minimise disruption.
* Keep accurate records of bookings, client details, and driver assignments.
* Communicate clearly with drivers, customers, and colleagues.
* Use iCabbi dispatch software to allocate vehicles efficiently and optimise routes.
* Support fleet performance by focusing on efficiency, safety, and customer service.
About You
* Experience in dispatching, logistics, or transport (preferred but not essential).
* Highly organised with strong attention to detail.
* Excellent communication ability – both verbal and written.
* Able to multitask and prioritise in a busy environment.
* Comfortable using technology, GPS navigation, and dispatch systems.
* Calm, professional, and solutions-focused under pressure.
Schedule
* Monday to Friday
Why Join Techxi?
Why Join Techxi?
At Techxi, we know our people are at the heart of our success. As a Dispatcher, you'll be part of a supportive team where your ideas are valued, and your work makes a real difference to those we transport, every single day.
You'll have the opportunity to develop your skills, build confidence and grow with a company that's ambitious and expanding across the UK. We believe in recognising hard work, offering ongoing training, and creating a positive workplace where you can thrive.
When you join Techxi, you're not just taking on a job — you're building a career.
How to Apply
If you're organised, detail-oriented, and passionate about delivering excellent service – we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Company pension
* Referral programme
Ability to commute/relocate:
* Mountain Ash CF45 4SN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person