Team Leader Collections
Red Recruitment is recruiting a CollectionsManagerto join our client who have a passion fordriving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth.
This is a fantastic opportunity tolead and develop a team of Customer SupportAdvisorswithin a collections environment, ensuring the consistent delivery of exceptional customer service.
Benefits and Package for a Team Leader Collections:
* Salary:£28,000 -£30,000 perAnnum
* Hours:Monday to Friday,8am 5:30pm
* No Weekends
* Contract Type:Permanent
* Location:Banbury, On-Site
* Start date:ASAP
* Training and Development Opportunities
Key Responsibilities of the Team Leader Collections:
* Lead and develop a team of Customer SupportAdvisorsin a fast-pacedcollectionsenvironment to achieve high performance and service excellence.
* Providehands-onsupport to the team, actively assisting with collections activities when needed.
* Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development.
* Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution.
* Effectively manage change and adapt quickly to evolving business needs.
* Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently.
* Ensure adherence to health & safety, environmental, equal opportunities, and customer service standards.
* Continuously challenge and refine existing processes to drive business efficiency and improve collections success rates.
* Manage performance assessments and personal development plans to support employee growth.
* Oversee absence management to maintain a high standard of service delivery.
Key Skills and Experience of the Team Leader Collections:
* Must have proven experience in collectionsand customer success management.
* Strong people management skills, including performance and absence management.
* Ability to plan, prioritise, and manage workloads effectively.
* Experience coaching and developing teams while achieving operationalKPIs.
* Comfortable beinghands-onand actively assisting with team tasks, including collections calls and escalations.
If you are interested in this position as a Team Leader Collections and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)
JBRP1_UKTJ