This is a client facing role and responsible for delivery of project co-ordination / administration activities for Customer business ensuring that clients needs are met as the project evolves.
This job description details the role expected, but not limited to an Administrator/Coordinator.
Primary Tasks:
* Single point of contact for day to day request activities/queries
* Stock Management
* Monthly Billing
* Change management process
* Attend Governance meetings/conference calls
* Manage/Maintain service risks and issues
* Attend and produce reports for the service review meetings (on or offsite).
* Ensuring cost effective delivery of service
* Planning, coordinating and monitoring the receipt and dispatch of goods
* Producing regular progress reports and statistics on a daily, weekly and monthly basis
* Responding to and dealing with customer communication by email and telephone in a timely manner
* Forming / developing good relationships with work colleagues
* Adhere, at all times, to company policies and procedures
* Maintaining computerised admin (often in spreadsheet form)
* Database record management and updates
* Must be prepared to work a certain amount of overtime when required to do so
Skills and Attributes
* Mature and logic approach to problems
* Proficient in the use of MS Outlook and MS Office (predominantly MS Excel)
* Customer facing skills
* Have a “Can Do” attitude
* Must be prepared to work a certain amount of overtime when required to do so
* Have a flexible approach to working times
* Must be capable of working on his / her own initiative
* Must be presentable and professional at all times
* Must be able to relate and communicate
* The ability to work under pressure and meet deadlines
* Ability to plan and think ahead
* Excellent verbal and written communication skills
* Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these