Solution Architect L1 - Wipro
Play a pivotal role in designing and delivering innovative architectural solutions that align with business goals and technology strategies. This position requires a deep understanding of scalable, reliable, and manageable enterprise systems, with the opportunity to influence major change initiatives and new deals within the Technology Services sector.
Primary Responsibilities
* Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of ServiceNow platform re in a controlled and predictive manner.
* Create technical architecture, design and user guide documentation
* Gather requirements, design, develop, and maintain application integration with any third-party applications
* Provides external client-facing consulting services within a technology-focused practice (e.g. Data/Database, Security, Network, Product, and Technical Architecture).
* Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets.
* Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise.
* Design, develop, and maintain custom code for all ServiceNow modules
* Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
* Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications
* Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
* Experience with Agile/SCRUM project management methodologies
* Experience with AJAX, Jelly, or PERL scripting
* Strong process management & project management skills
* Experience in BCM module
* Experience in TPRM module
Preferred Requirements
* ServiceNow System Administrator Certification
* ServiceNow Implementation Specialist Certification
* Experience working with ServiceNow domains
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