Service Advisor Location - Heathrow Basic Salary: Up to £32,000, OTE £35,000 ( We do not provide sponsorship) 40 hours per week across 3 alternating shifts Monday to Friday: 5.30am to 2.30pm 8.00am to 5.00pm 10.00am to 7.00pm Plus 1 in 3 Saturday mornings, 7.00am to midday (paid at 1.5 overtime rate) (Minimum 2 years service advisor experience in the motor industry essential) Ref: 28828 We are looking for an experienced Service Advisor to join the team of our very successful and well established clients in Heathrow. The successful candidate will be responsible for ensuring the highest levels of customer service and satisfaction, as well as providing professional advice and support. Benefits: 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday Purchase Scheme (up to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Paternity pay – Full 2 weeks pay Personal Accident Scheme Corporate uniform provided Cycle to work schemeService Advisor Responsibilities: • Ensure the highest levels of customer service and satisfaction • Ensure all customer enquiries are answered promptly and professionally • Provide advice and support to customers regarding their vehicle • Ensure all paperwork is completed accurately and efficiently • Liaise with the workshop to ensure customer requirements are met • Maintain a high standard of housekeeping • Ensure all company processes and procedures are adhered to Service Advisor Skills: • Excellent customer service skills • Good communication and interpersonal skills • Good administration skills • Ability to work well under pressure • Good time management • Ability to use Microsoft Office Suite and other computer systems Consultant – James Lynam - Octane Recruitment STHOJ Service advisor Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments