E-Commerce Specialist - Stoke-on-Trent – Permanent - £34,000 – £35,000 We are excited to be working with a growing, consumer-focused business in the heart of Stoke on Trent. They are seeking a motivated and organised Consumer E-Commerce Lead to take ownership of the online customer journey across its e-commerce websites. This role is ideal for someone who enjoys improving how customers move through a website — from first visit to purchase and beyond. You’ll be hands-on with mapping, reviewing, and improving the customer journey, while ensuring websites are well structured, search-friendly, and easy to use. Main duties will include… * Own and oversee the end-to-end online customer journey across e-commerce websites * Map out the customer journey, identifying drop-off points and opportunities for improvement * Improve navigation, content, page layout, and checkout experience to increase conversion * Ensure website content and structure follow SEO best practices to improve search visibility * Make basic HTML updates where needed (page structure, headings, links, metadata) * Work with developers or external partners on more complex website improvements * Manage product listings, content updates, and promotional activity * Support product launches and digital marketing campaigns * Track website performance and customer behaviour, using insights to recommend improve...