Department: Verlingue London Markets Location: London Salary: £35,000 - £45,000 Reporting to: Head of Trading Main purpose of job The purpose of the role is to work with the senior brokers, account handlers and management teams to manage our cases day-to-day, invoicing and ensuring all documentation is accurate and issued within prescribed timescales. Provide exceptional levels of customer service and access to markets for our broker panel. Be the main contact and provide relevant training for less experienced staff. Key Accountabilities Maintaining relationships and liaising with agents and insurers on a day-to-day basis Processing MTA’s and administration Updating records with any changes or information Chasing any cover requirements Producing slips, quotes, policy schedules and endorsements as required. Keeping files up to date Actively use the phone to answer and make calls Working closely with the finance team to ensure payment terms are met by broker clients. Population of quote and pipeline logs, along with other MI collection sources. Support colleagues in all areas including administration and credit control. Providing support and guidance for the rest of the trading team Working closely with the trading team to check and sign off documents in the document checking process Invoicing Provide insurance class training to colleagues as required New Business Supporting the brokers in dealing with allocated new business from start to finish, including initial interactions with Broker/Client (including colleagues), Insurer negotiations, offering of terms and binding of cover. Cross sell within VLM’s skill set to ensure we maximise the Broker Client experience and Group income Renewal Business Dealing with allocated renewals from start to finish Compliance / IT Ensuring all communications, documentation and invoices are issues in a compliant way in line with company policies & procedures. Ensure all activities comply with FCA regulatory and market standards. Person Specification Cert CII Dip CII - desirable Good knowledge of PPL and all other placing systems Understanding of the London market procedures A can do attitude with excellent communication skills Ability to work to deadlines and ability to multi-task Provide a positive contribution to the team objectives Excellent attention to detail Team Player Technically strong with attention to detail IT savvy, fully Competent in Microsoft Office products A professional and credible demeanor Aligned with the Verlingue values and behaviors REF-221 318