Administrator - 6-9 month FTC Date Posted: 01/05/2024 Location: Reigate Job Type: Full time Apply Now Administrator (6-9 month FTC) Part time or flexible working options available Reigate (Hybrid) Flexible working options available, including part-time or job share Just Group is excited to offer a fulfilling opportunity for individuals seeking to join our Customer Services team as Administrators. Whether you prefer full-time or part-time hours, or even a job share arrangement, we have the flexibility to accommodate your needs. This is a fixed term position for 9 months, perfect for those looking to return to work or seeking a supportive work environment. Just Group is committed to fostering a diverse, equitable, and inclusive workplace for all employees. As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams. We have a flexible hybrid working policy, meaning that you will spend 50% of your time in the office and we'll provide all the necessary IT equipment to work from home You'll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role. Key Responsibilities Efficiently and accurately process administrative tasks in compliance with company standards and procedures. Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post. Take ownership and responsibility for resolving customer concerns. Organise and plan your work effectively to achieve team and personal objectives Provide excellent customer service to both internal and external customers at all times. Undertake additional duties, such as returning original documents to customers, as required. Skills and Experience Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above) Experience using Microsoft Office applications (i.e Word, Excel, Outlook) Excellent verbal and written communication skills Strong interpersonal skills Good organisational and planning abilities Keen attention to detail and accuracy If you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you to thrive. Join our diverse and inclusive team at Just Group and contribute to our success Company Benefits A Competitive Salary, with sales team performance relates bonus, also aligned to behaviour at work Pension Scheme and Life Assurance 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Apply Now