Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Description
Grosvenor Casino, Coventry
As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
1. Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
2. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
3. Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
4. Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
5. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling
Qualifications
6. Positive attitude
7. Experience of working successfully in a hospitality role
8. Knowledge of and passion for electronic gaming
9. Fanatical about delivering unrivalled customer experience
10. Ability to collaborate with the wider business
11. Sound communication skills
12. Comfortable with change and ability to embrace new ways of working