Join Our Team as a Facilities Helpdesk Administrator at Heron Foods (Melton, HU14 3HJ)
Are you an experienced Facilities Coordinator, Helpdesk Advisor, Maintenance Scheduler, or Administrator looking for your next challenge? Do you have a background in customer service, work order coordination, or property maintenance ? If so, we want to hear from you!
Heron Foods is recruiting for a Facilities Helpdesk Administrator to join our busy Facilities Team based at our Store Support Centre in Melton (HU14 3HJ), near North Ferriby.
What You'll Be Doing
This is a varied, hands-on coordination role ideal for someone with a background in:
Facilities Helpdesk
Reactive & Planned Maintenance Coordination
Service Desk Administration
Property or Building Maintenance Admin
FM Scheduler / Repairs Coordinator
You will:
Assist Facilities Managers in managing repairs and maintenance across 340+ retail locations.
Support compliance with Health & Safety policies by keeping accurate records and maintenance schedules.
Coordinate contractors and engineers to resolve property, mechanical, electrical, and refrigeration issues.
Use our CAFM (Computer Aided Facilities Management) system to log, allocate, and track jobs.
Communicate with store teams and area managers to keep them updated on job progress.
Process job sheets and invoices to ensure timely and cost-effective resolution.
What We're Looking For
Previous experience in facilities administration, maintenance coordination, helpdesk, or customer service (ideally in a multi-site environment).
Ability to allocate and manage reactive and planned works to ensure safety and compliance.
Strong organisational and multitasking skills.
A proactive, “can-do” attitude and ability to remain calm under pressure.
Comfortable using digital tools like CAFM or helpdesk ticketing systems.
Alternative Job Titles You Might Relate To
To help you find this opportunity, you might be searching for roles like:
Facilities Administrator
Maintenance Coordinator
Helpdesk Support
Reactive Maintenance Scheduler
Service Desk Coordinator
Property Maintenance Admin
Building Services Assistant
Repairs Scheduler
FM Coordinator
Support Centre Administrator
What's in It for You
Salary : £26,389
Hours : 37.5 hrs/week, Mon–Fri (8am–4pm or 9am–5pm); occasional Saturday work may be needed
Annual Leave : 30 days including bank holidays, with the option to purchase more
Perks : Pension scheme
24/7 Employee Assistance Programme & online GP access
Heron Foods & B&M employee discount
Access to BenefitHub for lifestyle savings and wellbeing offers
Why Heron Foods?
We're a growing value retailer with a national presence, and our Facilities Team plays a vital part in making sure our stores are safe, functional, and ready for customers. Join a team where your efforts directly contribute to customer satisfaction and operational success.
Apply today and take the next step in your career in facilities, administration, or customer support!
TPBN1_UKTJ