JOB DESCRIPTION:
An exciting opportunity for customer care advisor in Manchester. Our client is looking for an experienced, fast paced, and hardworking CCA to join their team, with an immediate start. This is initially a temp position.
Working hours
Monday to Friday
8am - 5pm.
Daily responsibilities will include:
1. Supporting other members on the help desk team as and when required.
2. Accurately record details of the caller, problem and severity
3. Chasing up jobs that have not been accepted/attended to
4. Taking incoming calls from customers and clients
5. To provide effective and efficient administrative compliance support
6. Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
7. To prepare reports and documents as required and maintain confidentiality at all times
8. Monitor planned and reactive maintenance performance.
Requirements for the role
9. Admin/helpdesk experience
10. Reliable
11. Organised
12. Proactive
13. Ambitious