We are a fast-growing
scale-up AI company
seeking a detail-oriented and proactive
Junior Linux Support Engineer
to join our expanding team. In this role, you will act as a 2nd line support engineer, diagnosing, investigating, and resolving escalated tickets to ensure consistent, high-quality service for our customers. This is an excellent opportunity for someone with a strong background in technical support who is eager to deepen their expertise in Linux, virtualization, and container technologies while contributing to the success of an innovative AI-driven business.
As part of your responsibilities, you will provide remote hardware and software support for our global locations, troubleshoot issues using established guidance and documentation, and manage tickets throughout their lifecycle while escalating where appropriate. You will work closely with senior engineers to gain insight into more complex issues, while also documenting solutions for use by operations engineers and 1st line support. You will be expected to use our ticketing system to communicate updates, track progress, and ensure work items are completed effectively.
To succeed in this role, you should have at least three years of experience working on a support desk, as this is not an entry-level position. You will need strong knowledge of both Linux (Ubuntu) and Windows operating systems, as well as hands-on experience with virtualization technologies such as Proxmox or VMware. Familiarity with Docker and containerized environments is also highly desirable. In addition, you should have a solid understanding of IP networking, routing, switching, and VPNs, with experience using networking solutions from vendors such as Ubiquiti UniFi, Meraki, Peplink, Tailscale, or Teltonika. Strong communication skills and a proactive, detail-oriented approach to problem-solving are essential.
In return, you will have the opportunity to develop your skills further in Linux, Docker, and virtualization, working alongside a team of experienced engineers who value knowledge sharing and collaboration. You will gain exposure to a wide range of technologies across global environments while enjoying a supportive culture that encourages professional growth. Most importantly, you'll play a role in supporting the infrastructure of a scale-up AI company at the forefront of innovation.