Overview
Customer Support Representative role at Switch2 Energy Limited.
Join our busy team in Shipley, West Yorkshire. This role focuses on delivering exceptional customer service across multiple channels and supporting customer inquiries from start to finish.
Responsibilities
* Handle and respond to customer inquiries through phone, email, webchat, and social media.
* Take ownership of queries from start to finish, ensuring a first-class service experience.
* Promote self-serve features to enhance customer satisfaction.
* Manage expectations and strive to exceed KPIs.
Requirements
* Excellent communication skills to engage customers, clients, and engineers professionally.
* Minimum of 2 years experience in customer service.
* Ability to work independently and take initiative in a fast-paced environment.
* Strong problem-solving skills and a target-driven mindset.
* Proficiency in Microsoft Office and navigating social media platforms.
Employment type
* Full-time
Job function
* Customer Service
Hours of Work: Full-time position with flexibility required.
About the organisation: Switch2 Energy is the UK's experienced provider of end-to-end solutions for heat networks, aiming to contribute to the government's net zero carbon targets and improve energy efficiency for communities.
How to apply: If you think you are suitable for this Customer Support Representative role, please apply now!
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