Overview
The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
About the Role
* Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
* Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
* Ensuring that guest billing is accurate on check-out and payment is received on departure, complying with hotel procedures
* Ensuring the night audit function is completed accurately on a timely basis
* Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests, including all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
* Communicating effectively with the Front Office Manager and wider hotel team
Requirements / Qualifications
* Hotel experience
* Night audit experience
* Management/supervisory experience
* Excellent customer service skills
* Experience of using a Front Office Management system, e.g., Opera
* Local area knowledge
* Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern
About the Hotel
The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Benefits / For You
We offer a benefits package including:
* Cash Health Plan cover option
* Career development pathways and regular salary reviews
* Employee discounted Accommodation and F&B discounts worldwide
* Life Assurance, where applicable
* Apprenticeship/Placement/Training opportunities
* Meals Provided on Duty
* Social Events, Wellbeing and Team Activities
* Uniform
* Length of Service related holiday scheme
* Recommend a Friend Scheme, where eligible
* Real opportunities to develop and gain promotion within the industry
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Salary up to £29,308.28
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