About Us
Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.
Ongoing employment and career progression with opportunities to specialise in other areas of the business.
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About You
We are looking for a tech savvy individual, with a passion for tech and an interest in problem solving and helping our clients make the most out of their software.
Job Description
We are looking for a natural networker and rapport builder to develop strong relationships with current and potential clients to ensure they have a thorough understanding of our software and a positive onboarding experience.
The role will include taking general support calls for queries about the software, providing training via online video calls and developing training resources which may be in written and video format.
You will need to be comfortable talking and dealing with clients. Additionally, you should be comfortable using a computer, speaking over the phone and quick to learn unfamiliar programs.
Role Responsibilities
* Resolving support calls over the phone.
* Contacting new & existing software users to build a relationship with them.
* Identifying opportunities for new business.
* Developing, writing and recording training resources (Both written and video).
* Testing new features in the software and writing documentation for clients on usage.
Skills and Experience
* Proven interest in tech.
* Evidence of a commitment to develop new skills - especially in tech.
* Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc.
* Ability to engage customers and build relationships at a business to business level.
* Confidence to communicate with our clients.
* Good organisational skills.
* Confident IT user.
Apprenticeship Training To Be Provided
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
* 1-2-1 Coaching
* Group activities
* Online learningWork based tasks
Monday - Friday. Shifts TBC.
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