Base Salary of £32,000.00-£35,000.00 plus performance bonus potential of up to £20,925 (OTE £55,925) About Us Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us. Due to a brand new and exciting opening in Cheshire, we are looking for a Showroom Manager to join our team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customers requirements. Job Description As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare. Key Responsibilities Management of small sales team Welcoming customers to the showroom and building relationship with clients Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service Ability to problem solve Management of the showroom diary and appointments online Updating the CRM system with relevant client information and daily activity Occasional travel to other showrooms/Head Office Requirements Excellent customer service skills and outstanding time management and organisation skills are essential Manage, develop and upskill direct reports The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator The ability to write clear, concise emails Commercially minded and a proven ability to demonstrate driving sales A background in design/interiors/creative industry Exceptional attention to detail A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word) Benefits A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year. Due to the location of our Showroom, applicants must have access to their own vehicle and a driving licence Working hours 37 hours per week, with 2 days off. IHP Job Type: Full-time Pay: £32,000.00-£55,925.00 per year Benefits: Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Ability to commute/relocate: Alderley Edge SK9: reliably commute or plan to relocate before starting work (required) Work Location: In person