We’re Hiring: Refuge Support Worker (Evenings & Sleeping Nights) Salary: Grade D - £26,806 - £27,743 FTE (Pro Rata) Location: Leyland Hours: 22 hours per week on rota. Refuge Support Worker - Make a difference when it matters most Are you calm under pressure, compassionate, and committed to women’s safety? We’re looking for a Refuge Support Worker to provide overnight security, safeguarding and wellbeing support for women and children in refuge accommodation. You will often be the sole responsible member of staff on site overnight, so you’ll need confidence in decision-making, risk awareness, excellent recording skills, and a trauma-informed approach. This is a rewarding opportunity for someone who wants a meaningful role in domestic abuse services, refuge support, women’s safety, and safeguarding-especially across evenings and sleep-in nights. Please note - This post is open to female applicants only, as this role is a Genuine Occupational Requirement as recognised by Equality Act 2010. Each year, we help more than 7000 people across Lancashire achieve their potential, with our Domestic Abuse services playing a crucial role in supporting survivors and their families. We're looking for someone passionate about supporting individuals experiencing domestic abuse, with a proven track record in providing trauma-informed specialist case management and advocacy to victims at medium and high risk of domestic abuse. Make a real difference overnight We’re looking for a compassionate and resilient Refuge Support Worker to safeguard the safety, security and wellbeing of women and children in our refuge during evenings and sleep-in nights. You’ll often be the sole member of staff on site overnight, responding to incidents, managing risk, supporting admissions and ensuring a calm, trauma-informed environment. Please note - this role is on a Rota Basis - Full details of the rota can be found on the Job Pack attached. Key responsibilities Provide emotional and practical support to residents during evenings Welcome and safely admit new residents out of hours Respond to the domestic abuse helpline, including overnight calls De-escalate incidents using trauma-informed approaches Sleep on site and respond to emergencies, safeguarding concerns and incidents Contact emergency services and on-call managers when required Complete accurate records and detailed morning handovers What we’re looking for Essential: Experience supporting vulnerable people or working in a safeguarding environment Confidence working alone overnight and responding to emergencies Strong communication, de-escalation and record-keeping skills Understanding of confidentiality, risk and safeguarding Desirable: Experience in domestic abuse, refuge or housing services First Aid or safeguarding training Progression and Professional Development We are committed to helping you develop your career. You will have access to: Funded CPD opportunities aligned to your goals. Strong training, CPD and genuine progression opportunities Coaching and mentoring opportunities with relevant personnel from across Key Unlocking Futures and Progress Housing Group What We Offer We value the people who make our mission possible. Your benefits include: 25 days annual leave plus bank holidays (pro rata) Pension scheme with employer contributions (typically up to 5% employer contribution) Medicash Health Cash Plan (claim back optical, dental, therapy costs) Employee Assistance Programme (EAP) with 24/7 support Strong training, CPD and genuine progression opportunities Access to wellbeing resources, mental health support, and staff networks Ready to Make a Difference? If you want a role where your role transforms lives every day, we’d love to hear from you. Closing date: 10 th May 2026 23:59pm Interview date: Week Commencing the 18 th May 2026 Key Unlocking Futures is part of Progress Housing Group. We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.