Job summary
An exciting opportunity has arisen for a conscientious and supportive administrator to join our busy and dedicated team based within the Ridgeway at Roseberry Park.
Roseberry Park is an inpatient forensic mental health unit providing services and delivering care to the Tees Valley area. This unit is situated on Marton Road, Middlesbrough and benefits from free on-site parking and is easily accessed by car, bus and bicycle.
As a member of the Ridgeway Admin Team, you will work in an office at the centre of a ward. The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interestin working in a health care setting and a 'can do' attitude.
The Ward Team Administrator role is pivotal in the day-to-day operations of the ward teams. As part of this role, you will work closely with the Nursing team, Consultants, Medics and the wider Ridgeway Service teams to provide the best possible care to the service user(s).
We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload, meet deadlines and build strong working relationships with a variety of people.
About us
Benefits for staff working in the Trust include:
1. Free parking, car sharingand Cycle to Work Scheme.
2. Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats.
3. Generous NHS pensionand annual leave package (27 daysplus bank holidays).
4. Regular 1-2-1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities.
5. Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes.
Details
Date posted
01 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-FMH-111-25-A
Job locations
Roseberry Park
Marton Road
Middlesbrough
TS4 3AF
Job description
Job responsibilities
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Our organisation is on a Journey to Change, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
6. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
7. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
8. Level 3 in Business Administration.
9. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
Essential
10. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
11. Customer Service experience (face to face, answering calls, correspondence).
12. Experience of organising completing demands and workloads.
13. Experience of setting up and maintenance of administrative systems and processes.
14. Experience of working autonomously and proactively.
Desirable
15. Experience of supporting/supervising staff.
16. Experience of handling monies and working within financial guidelines.
Knowledge
Essential
17. Comprehensive knowledge of Microsoft Office applications.
18. Understanding of data protection and the need for confidentiality and how to maintain this.
19. Knowledge of office systems and processes
Desirable
20. Knowledge of NHS systems
Skills
Essential
21. Numerate to be able to undertake basic calculations/information.
22. Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience).
23. Accurately transcribe data from a variety of sources, including digital dictation software.
24. Follow and work within defined procedures.
25. Good organisational skills and able to prioritise workload and work on own initiative within procedures.
26. Ability to work as part of a team, sharing knowledge and training.
27. High level of attention to detail and quality of work.
28. Ability to use and maintain office systems.
29. Demonstrate accurate keyboard skills through the ability to word process documents and complete information accurately.