We are looking to a recruit an experienced Customer Services/Client Services Advisor for our client based in Thamesmead/Erith/Belvedere borders.
HOURS & ROTA
The hours and days the Customer Services/Client Service Advisor is required to work for this role are based on a shift pattern and
This role requires you to work all the rotating shift patterns below ;
5 days working out of 7 days to include 1 full weekend and 1 x Saturday
Weekend & late night shifts are WFH
Rota Hours
8am – 4.00pm 4 days in the office
2pm – 10pm ; WFH and 1 day only per week
THE ROLE This role is a full client services/customer services role and will cover dealing with various calls ; ranging calls from delivery and stock issues to helpdesk calls regarding facilities in client buildings that need to be repaired etc
Duties of the Customer Services /Client Services Advisor
Taking high volume of inbound calls from clients regarding queries/questions regarding;
delivery times, stock requirements,
building facility issues ranging from mechanical, electrical or leaks etc
Entering details onto in house database which will advise of available operative to undertake the work within SLA’S
Updating client on works/repairs/deliveries etc
Liaising with other departments ( warehouse/logistics) and areas of business for updates
Escalating any issues to Supervisors
Experience and Skills
* Proven experience in a similar role; Customer Services, Helpdesk, Engineer coordinator, Facilities, Repairs Coordinator, Maintenance, Client Services
* Excellent all round communication skills
* Happy working to deadlines and SLA’s
* Can work under own initiative in a team environment
* Good problem solving skills – can offer solutions and make business led decisions
* Enjoys working in a customer service role, adding value and making a difference
* Good understanding of IT Systems
* Can work the shift patterns
If you have a passion for offering great customer service, enjoy working on a flexible rota, want to work in a large company offering long term opportunities and career growth and you can get to Erith/Thamesmead/Belvedere easily ( Elizabeth Line and Abbey wood are 5 min bus ride and Belvedere station is 10 mins walk from the offices then please send your CV over asap