Overview
Job summary
To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.
To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.
An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.
Main duties & Responsibilities
1. To operate at all times within the local Standard Operating Procedures relevant to the area of work.
2. To provide administrative support to the Urology Secretarial team for example
3. Posting up letters and ensuring posted in a timely manner
4. Scanning patient information on to the Electronic Patient Record
5. Processing incoming external mail
6. Booking appointments & interpreters as required
7. Distribution of paperwork to other teams
8. To provide support with the shredding of confidential paper waste as directed by a senior member of the team.
9. To provide support to the Urology Secretarial team, by typing template letters, and distributing letters from Dragon Medical
10. To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
11. To check the shared inboxes for work streams and respond to any general enquiries using the standard emails or escalate to a member of the team as appropriate.
12. To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
13. To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
14. To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
15. To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.
16. To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.
17. To maintain at all times the rules relating to patient confidentiality.
18. Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.
19. Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.
20. Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.
21. Any other adhoc duties as and when required in line with service needs and commensurate within this training position
Educational Supervision, Teaching and Research
Participate in education and training programmes when appropriate and ensure accurate records are kept of your Apprenticeship Programme.
Qualifications
Essential
* GCSEs
* Communication skills
Desirable
* Computer skills
Disclosure and Sponsorship
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
The Royal Wolverhampton NHS Trust
Address: The Royal Wolverhampton Trust, Wednesfield Road, Wolverhampton, WV10 0QP
Employer's website: https://www.royalwolverhampton.nhs.uk/
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