The role
Commercial Account Executive – Insurance
Salary: Competitive - depending on experience
Full Time position
Permanent Contract
Location: Hay-on-Wye and Knighton Agency
5 days per week, 35 hours
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As local agencies of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
We are seeking a people orientated Commercial Account Executive to join our growing team in the Hay and Knighton Agency. The ideal candidate will be responsible for managing a portfolio of existing customers and delivering tailored insurance solutions that meet the unique needs of our new and existing commercial customers.
Key Responsibilities
• Develop and maintain strong relationships with new and existing customers.
• Act as the primary point of contact for client inquiries, policy changes and renewals.
• Conduct regular account reviews and site visits to ensure customer needs are identified and appropriate advice and recommendations are made.
• Prospect and develop new opportunities through networking, referrals, and targeted marketing efforts.
• Identify client needs and present appropriate insurance products, risk management solutions and financial services.
• Stay informed on industry trends, regulations, and market developments relevant to agricultural and commercial insurance.
• Maintain accurate records in CRM systems and prepare reports on account activity and pipeline forecasts.
• Collaborate with internal teams including claims, underwriting, and customer service to ensure seamless client support.
About you:
• Ability to build long-term relationships with business owners.
• Have an ethical approach to advice and recommendations.
• Experience working within the Insurance industry desirable.
• Understanding of insurance products relevant to farming and commercial businesses.
• Excellent verbal and written communication skills with a proactive approach to problem-solving.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Proficient in Microsoft Office and CRM software
• Full UK driving license.
What We Offer
• Competitive salary and benefits package, retirement plans, and paid time off.
• Opportunities for professional and career development
• Extended sickness cover.
• A collaborative and supportive work culture that values diversity and inclusion.
Please apply in writing with CV and covering letter to: Mark Simpson, Senior Agent at mark_simpson2@nfumutual.co.uk
Closing date for all applications: 13th of March 2026.
Please note you will be employed by Mark Simpson & Sioned Davies, Agents of the Hay-on-Wye and Knighton Agency of NFU Mutual and not NFU Mutual directly.