Job Description
Key Account Manager
Location: Bathgate
About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: Are you a relationship-focused professional with a passion for account management? We are currently seeking a Key Account Manager to join our team at the Bathgate site. In this role, you will act as the primary point of contact for key clients, ensuring their needs are met and exceeded while building long-term, strategic relationships. You will work closely with internal teams to deliver tailored logistics solutions and maintain a high standard of service.
Key Responsibilities:
* Take ownership of and develop strong, long-term relationships with key customer accounts across the UK.
* Occasional travel involved between company depots and customer sites to maintain direct engagement and ensure a clear understanding of client needs.
* Report directly to the Operations Director, supporting the execution of group-wide strategies while championing continuous improvement, operational excellence, and sustainability initiatives.
* Work in close collaboration with Operations Managers to align service strategies and deliver a seamless customer experience.
* Lead regular weekly meetings and calls with key customers to review performance, resolve issues, and identify growth opportunities.
* Manage and support the depot-based Customer Service team, ensuring timely and effective resolution of customer enquiries and maintaining high service standards.
* Oversee the onboarding of new accounts, ensuring a smooth, efficient transition and alignment with customer expectations from the outset.
* Partner with internal and external stakeholders to meet sales targets while maintaining a strong customer-focused approach and exploring opportunities for joint growth.
* Utilise Excel and internal systems to monitor account activity, analyse performance metrics, and generate insights to drive strategic decisions and continuous improvement.
Requirements:
* Proven experience in key account management, preferably in the logistics or transportation industry.
* Strong understanding of logistics operations and industry trends.
* Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
* Strong strategic focus and continuous improvement experience.
* Excellent organisational skills and attention to detail.
* Ability to manage multiple accounts and priorities effectively.
* Solution-driven and flexible approach to work.
* Ability to work as part of a team and on own initiative.
* Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM software.
* A valid UK licence and flexibility for occasional travel.
Why Join Pollock Scotrans Ltd?
* Competitive Salary: 45,000 per annum - 50,000 per annum, depending on experience.
* Hours: 08:30hrs - 17:30hrs, Monday to Friday.
* Training: Monthly Courses for a variety of areas.
* Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more.
* Career Growth: Explore opportunities for professional development within our expanding business.
* Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
* Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
* Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
* Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!
Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team at. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
*Subject to terms and conditions.