Marina Developments Ltd (MDL Marinas) is the UKs leading marina operator. We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive, based at The Yacht Club. This is an exciting opportunity to play a key role in supporting our customers and driving the success of our marinas.
The role will include but not limited to:
Assisting customers with registration and account queries, and driving sales revenue through direct bookings and payment processing.
Providing outstanding customer service via phone, email, and website, ensuring every customer gets maximum value from MDL services.
Supporting marina teams with bookings and payments using our systems (Havenstar, Acteol CRM, Super Controller, Chargebee).
Liaising with marina teams and customers to resolve queries in real time.
Briefing Marina Managers and teams on customer feedback and enquiries, escalating as appropriate.
Maintaining accurate customer records and achieving productivity ta...