Overview
Our Commissioning Directorate plays a vital role in shaping the future of accommodation and community-based support for children, young people, and adults. We take a whole‑life approach, ensuring residents are supported at every stage of their journey. As a Service Manager, you will take the lead in managing a specialist service, working closely with the Head of Service for Adults, to drive performance and deliver outstanding outcomes.
Open Roles
* Service Manager Quality Assurance & Performance – lead provider oversight and contract monitoring, ensuring services meet the highest standards.
* Service Manager Commercial – head the commercial team, including the brokerage function, manage placements and packages for both adults and children with a focus on value and impact.
Responsibilities
* Serve as a subject‑matter expert and shape effective commissioning strategies that make a real difference.
* Undertake operational management of a specialist service, area or workstream with impact across the Council, managing day‑to‑day performance with the relevant head of service.
* Lead the identification, development and delivery of effective commissioning strategies to improve service delivery.
* Lead continuous development of performance management systems to improve quality and delivery within the strategic, operational and commercial elements of commissioning.
* Analyse performance data across the service and providers to inform strategic direction and evidence‑based decision‑making.
* Monitor performance through POGs and POBs, present data and recommend actions to improve performance.
* Ensure the performance of Team Managers in delivering front‑line services is effective and efficient, driving a high‑performance culture.
We welcome applicants from all backgrounds and encourage a diverse and inclusive workforce.
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