We are partnered with an innovative and design lead manufacturer of Games, Gifts and Puzzle
We are looking for a talented and motivated Key Account Manager to join the successful team. Based in Twickenham office, the ideal candidate will have a background in FMCG and a proven track record in building and developing buyer relationships and delivering bespoke product ranges. You will need to enjoy a fast-paced environment, bringing teams together to deliver commercial product ranges through collaborative working.
Skills and Experience
* Proven experience in an account management role within consumer products, retail, or a product-led environment.
* Must have experience working with buyers at leading key accounts, ideally within the FMCG space.
* Experience with private label / bespoke sales.
* Strong commercial acumen with a track record of driving profitable growth.
* Confident managing complex accounts, long sales cycles, and cross-functional stakeholders.
* Highly organised with excellent attention to detail and critical path management skills.
* Strong communicator, comfortable leading meetings and influencing both internal and external partners.
* Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment.
Key Account Management & Retention
* Build and maintain strong relationships with buyers, delivering outstanding service throughout the order lifecycle.
* Develop a deep understanding of customer needs, competitor activity, and market dynamics.
* Act as the main point of contact for allocated accounts, ensuring a proactive and solutions-led approach.
Commercial Performance & Profitability
* Own account profitability, negotiating costs internally and externally to meet agreed margin targets.
* Maintain a commercial mindset when assessing new opportunities, product ranges, and category expansion.
Sales Analysis & Forecasting
* Present seasonal performance reviews covering sales, pricing, and product performance.
* Use data and insight to inform future ranges and seasonal planning.
* Adjust forecasts throughout the season, contributing to monthly and quarterly sales reviews.
Customer Presentations & Meetings
* Lead customer meetings independently, confident presenting brand positioning, product ranges, and USPs.
* Deliver compelling product presentations to maximise sales and strengthen long‑term partnerships.
Project & Critical Path Management
* Act as the central link between sales, product development, design, logistics, and production teams.
* Own critical path management for accounts, ensuring key milestones and deadlines are met.
* Manage customer purchase orders, ensuring alignment with agreed pricing, quantities, timelines, and specifications.
* Oversee product sign-off at all stages, from concept through to production, ensuring quality and commercial viability.
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