Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Giving out results 4.Advising on ambulance transport bookings 5.Home visit requests 6.Deal with general enquiries, messages from patients and complaints 7.Contacting other providers Reception Duties 8.Register new patients and temporary residents 9.Greet and direct patients and visitors 10.Making appointments 11.Generating and handing out repeat prescriptions 12.Record and send messages internal and external 13.Respond to needs of doctors and nurses during surgery 14.Collect payments from patients for non-NHS services 15.Deal with general enquiries and complaints 16.Scanning, filing, and lab link requests. 17.Handling non NHS report requests including payments OTC Prescriptions 18.Dealing with requests for repeat prescriptions 19.Raising prescriptions as per Practice protocols 20.Dealing with queries relating to repeat prescriptions General 21.Input and extract information from Practice computer system 22.Observe health and safety guidelines at all times 23.General housekeeping (e.g. keeping reception and waiting areas tidy) 24.Any other reasonable duties as necessary