UK Commercial Claims Operations Manager – Leading Insurance Group Location: Leeds or Manchester (hybrid) Salary: Up to ~£80,000 + bonus + benefitsConfidential Search A leading UK insurance business is seeking a UK Commercial Claims Operations Manager to drive operational excellence and elevate its commercial claims function. This is a senior role reporting to the leadership team, overseeing delegated authorities, MI/reporting, workflow management, and continuous improvement across the UK commercial claims organisation.You’ll lead a centralised, multi-disciplinary claims operations team and be a key partner to underwriting, brokers, and other business functions, ensuring outstanding service delivery and operational performance in a commercial insurance environment.Key ResponsibilitiesLead and develop a high-performing commercial claims operations teamOversee claims administration, workflow management, and SLA adherence across commercial linesDrive operational performance, governance, process improvement, and resource planningOwn MI & data reporting across commercial claims (weekly/monthly dashboards, KPIs, DA performance)Manage delegated authority oversight, ensuring control, compliance, and qualityImplement audit programmes and continuous improvement initiatives to enhance customer and broker experiencePartner with senior leadership on firm-wide initiatives, regulatory programmes, and operational strategyWhat We’re Looking ForStrong experience in commercial/general insurance claims operationsProven people leadership and team development capabilityTrack record of driving operational change, efficiency, and process improvementSolid MI/data reporting skills with a metrics-driven approachExcellent stakeholder management and communication skills, including interaction with brokers and underwritersA genuine focus on improving service delivery and claims outcomes in a commercial insurance contextThis is an opportunity to join a values-driven, high-performing insurance business with visible leadership, a people-first culture, and scope to make a real impact on claims operations.If you’re from a commercial/general insurance business and want a confidential discussion, please get in touch or apply directly — or recommend someone from your network.