Administration (Transport Liaison) Team Leader – University College London Hospitals NHS Foundation Trust
We have an exciting opportunity for a Patient Transport Reception Team Leader at UCLH in our Transport Department. This critical role leads a team of Patient Transport Liaison Officers/Receptionists based at our main site UCH.
Key Responsibilities
* This role requires a dynamic and collaborative individual who can work in a fast‑paced real‑time environment managing multiple tasks and leading by example.
* Accountable for ensuring that all interactions with the Front Desk (FD) team provide a positive and kind experience for patients, carers, general members of the public and internal stakeholders.
* Responsible for the direct line management of the staff on the FD ensuring that all relevant policies and procedures are adhered to.
* Provide supervision and leadership in the delivery of a high‑quality, effective and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience and excellent customer service.
* Supported directly by the Transport Operational Manager and based at the main UCH site, expected to cover all sites when needed and participate in a 7‑day rota.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.
Contact Information
Name: Niamh McGarry
Job title: Transport Operational Manager
Email: n.mcgarry1@nhs.net
#J-18808-Ljbffr