Customer Service & Transport Administrator (J28170) Armagh, Northern Ireland
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Salary: GBP30000 - GBP30000 per annum
Customer Service & Transport Administrator
Excel Recruitment are seeking a reliable, organised, and proactive Customer Services & Transport Administrator to join our client, a busy transport and distribution business based in Armagh.
This is a key role within the business, acting as the link between customers, drivers, and transport operations to ensure deliveries and collections are completed efficiently and on time. Due to the nature of the role, applicants must be able to commit to the stated working hours.
7:00am – 3:00pm, Monday to Friday.
We are specifically looking for candidates who have previous experience working in a customer service-based role. Experience within a transport, logistics, or road haulage environment would also be highly desirable.
Responsibilities
* Act as the main point of contact for customers regarding deliveries, collections, and transport enquiries.
* Process customer orders received via email and customer ordering platforms.
* Liaise with drivers, customers, and external partners to ensure timely and accurate deliveries and collections.
* Prepare and process transport documentation.
* Maintain accurate records and update transport management systems.
* Resolve customer queries, delivery issues, delays, and complaints in a professional and efficient manner.
* Support the wider transport team with general administrative duties.
* Monitor transport activity and communicate updates to customers when required.
Requirements
* Previous experience in a customer service role is required.
* Strong communication and relationship-building skills.
* Excellent organisational and time-management abilities.
* Good IT skills, including Microsoft Office applications.
* High level of accuracy and attention to detail.
* Ability to work effectively in a fast-paced environment and manage competing priorities.
* A proactive approach to problem-solving.
* Reliable, professional, and punctual.
* Ability to work the required hours of 7:00am – 3:00pm, Monday to Friday.
* Previous experience in a transport administration, logistics, or road haulage environment.
* Experience liaising with drivers and coordinating deliveries or collections.
* Experience using transport management systems.
* Monday to Friday working pattern.
* Friendly and supportive working environment.
* Opportunity to build experience within a busy transport operation.
Please Note
Applicants must have previous customer service experience and be available to work 7:00am – 3:00pm, Monday to Friday. Experience within transport, logistics, or road haulage is highly desirable and will be advantageous during the selection process.
Please apply with your up-to-date CV or contact David Dunlop at Excel Recruitment for a confidential chat and further information about the role.
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