Suffolk Refugee Support Address: Ipswich, Suffolk IP1 3EP Salary: £37,454 per annum Hours: 35 hours per week Contract: Permanent, subject to a 3 months’ probation review Reference: 0706 The Operations Manager sits within a team of six managers who are responsible for providing the strategic lead for all the activities of Suffolk Refugee Support. This is a senior operational role with responsibility for overseeing key programme areas including HR and facilities, volunteering, our ESOL provision and our International Women’s Group. The role will also oversee the development of SRS’s Client Partnership work, ensuring this is shaped through co-production with the clients we work with, supports strong external relationships, and is delivered through an effective, outcome-focused work plan. Working closely with staff, trustees, partners and clients, you will contribute to the effective management and ongoing development of the organisation. The role line manages a team of Officers and Coordinators responsible for specific programme areas, ensuring that the activities within their remit are effective, compliant and responsive, meeting both the charitable aims of SRS and the needs of the asylum seekers and refugees we support. Among other responsibilities, you’ll be overseeing the function of the organisation and its strategic development by using knowledge of needs of clients, gaps in existing services and opportunities as they arise, working with the Management Team to agree funds required for services to be run and delivered, liaising with trustees, developing and managing client focused activities, developing and managing operational areas of work and providing strategic and operational oversight to our Client Partnership work. What you will need: at least two years’ staff and project management experience in community, voluntary sector or social care settings; or other proven relevant management experience experience of managing staff including delivery planning, performance monitoring, practising HR and disciplinary processes, and motivating positive work environments experience of developing, managing and evaluating programmes to meet identified needs using imaginative ideas and making efficient use of restricted resources experience of using/developing assessment tools to monitor service outputs and outcomes knowledge of laws and policies applicable to Human Resources management knowledge of safeguarding, data protection and equality good practice strategic planning skills with the ability to work in conjunction with the Charity Manager and management team to agree plans of work for the whole organisation to maximise impact for clients proficient in using all MS office applications and CRM or data management system, (experience with Charitylog or similar database platforms preferred) conscientious, calm, and well-organised with the ability to keep the balance between short and long-term tasks/goals proven ability to write concise and informative reports that are appropriate to the target audience, and which summarise a large amount of information a strong commitment to Equal Opportunities and Safeguarding Children, Young People and Vulnerable Adults commitment to people in the asylum system and insight into their experiences confident, friendly manner and the ability to put people at their ease flexible approach and willingness to occasionally work outside the office in various settings and some evenings if needed (by agreement). About us Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk. What we will offer you: competitive salaries contributory pension scheme – up to 6% Employer contribution in addition to Employee contribution 25 days annual leave pro rata (plus public holidays pro rata). For more information To find out more, please contact Marianne Walker by calling 01473 400785. Alternatively, please read the recruitment pack on our website. How to apply Please visit our website and follow steps in the recruitment pack on how to submit application. Closing date: 12pm, 7 May 2026. Interview date: 15 May 2026. Promoted as FJ (Featured Job) on Suffolk Jobs Direct.