Business Analyst (POS/Simphony)- UK Project Overview We are seking an experienced Business Analyst to lead process flow documentation and analysis for a comprehensive F&B restaurant transformation initiative. This critical role will focus on streamlining Point of Sale (POS) system upgraedes and optimizing the Procure-to-Pay cycle to enhance operational efficiency across our restaurant operations. Key Responsibilities Process Documentation & Analysis Document detailed process flows using industry-standard methodologies (BPMN, swimlane diagrams, flowcharts) Map end-to-end Procure-to-Pay processes from vendor onboarding through payment reconciliation POS System Transformation Analyze current POS system capabilities and limitations across all restaurant locations Document order management workflows from customer interaction through kitchen operations Map payment processing, inventory integration, and reporting workflows Document staff training requirements and change management procedures Procure-to-Pay Optimization Map current procurement processes including vendor management, purchase requisitions, Invoicing, Invoice matching, approvals, and payments Document invoice processing and payment authorization procedures Design streamlined P2P processes aligned with industry best practices Stakeholder Management Conduct interviews and process observation sessions across multiple stakeholder in Operations, Finance, Supplychain and other teams Collaborate with IT teams to ensure technical feasibility of proposed solutions Required Qualifications Essential Experience Minimum 5 years of business analysis experience, preferably in retail/hospitality sector Proven track record in process documentation and business process improvement Knowledge of Procure-to-Pay processes and best practices Technical Skills Proficiency in process modelling tools (Visio, Lucidchart, or similar) Experience with requirements gathering and documentation methodologies Understanding of ERP systems and procurement modules