Hour Passion Bicester Village - Retail Sales Advisor - FTC to Perm potential, 40 hours
Join to apply for the Hour Passion Bicester Village - Retail Sales Advisor - FTC to Perm potential, 40 hours role at Swatch Group
The Company Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which offers the opportunity to work in a demanding and dynamic environment. Specializing in the multi‑brand sale of watches and jewellery, Hour Passion inspires an international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, providing a unique shopping experience in the field of watches.
Job Description
Sales
* Greet and serve all customers, providing friendly service and delivering a full, memorable experience
* Ensure familiarity with the product range, both past and present, providing detailed information to customers
* Maintain good knowledge of all functions of watches and related products
* Provide reliable information to customers in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every customer, every time
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries
Cash Handling / Payment Transactions
* Handle all transactions responsibly and securely
* Perform till functions, cashing up, payments, and general duties
* Deal with cash, credit cards, and international currency
Care of the Store
* Ensure the store is kept clean and presentable at all times
* Back‑of‑house and shop floor are both important
* Be aware of health and safety requirements
* Maintain good visual merchandising standards
Communication
* Adhere to company policies and regulations
* Attend briefing sessions as directed by the line manager
* Present and conduct oneself in a professional manner with customers and colleagues
* Deal with international customers and understand their customs and culture
* Communicate clearly to consumers and colleagues
Product Knowledge
* Attend regular training days
* Take responsibility and be self‑motivated and proactive in understanding new products and applying training and instructions
* Deliver good product knowledge to our customers
Other
* Undertake all duties and responsibilities within the remit of the post, under the direction of the line manager
Essential
* Experience in the retail industry at a sales advisor level
* Preferably from a watch/jewellery or prestige retail background
* Understanding of luxury retail
* Passion for watches and luxury retail sales
* Flexible to shifts, longer trading hours, and staying late for VIPs
* Experience dealing with international customers
* Ability to communicate in other languages including Mandarin and Arabic
Profile
To provide exceptional levels of customer service to all customers, promote and sell all products, and meet all sales targets and boutique objectives.
Objectives
Meeting all sales targets and boutique objectives.
Job Location
Bicester Village, OX26 6WN Bicester, United Kingdom (England)
Company Address
The Swatch Group (UK) Limited, Building 1000 2nd Floor East Wing, The Royals Business Park, Dockside Road, GB‑London E16 2QU United Kingdom
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