Resident Liaison Officer - Permanent Position
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Stevenage
Salary: £30,000 per annum
Hill McGlynn is delighted to be recruiting on behalf of a valued client for an experienced Resident Liaison Officer (RLO) to join a residential cladding project based in Stevenage. This is a fantastic opportunity to secure a permanent role with a reputable contractor delivering essential remediation works within an occupied residential environment.
The Role:
As a Resident Liaison Officer, you will act as the key point of contact between residents, the site team, and project stakeholders. You will play a crucial role in ensuring clear communication, minimising disruption, and maintaining positive relationships throughout the lifecycle of the project.
Key Responsibilities:
* Build and maintain strong relationships with residents, addressing queries and concerns promptly and professionally
* Provide clear and regular updates on project progress, timelines, and upcoming works
* Coordinate access to properties where required for inspections and works
* Manage complaints and resolve issues efficiently, escalating where necessary
* Work closely with site management and subcontractors to ensure resident needs are considered
* Maintain accurate records of resident interactions and project communications
* Support community engagement initiatives and meetings
Requirements:
* Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing
* Experience working on cladding or external façade projects is highly desirable
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* Ability xsngvjr to manage challenging situations with empathy and professionalism
* Proficient in Microsoft Office
* Full UK driving licence (preferred)
What's on Offer:
* Competitive salary of £30,000
* Permanent, long-term opportunity
* Supportive and professional working environment
* Opportunity to work on a high-profile residential project
If you are a proactive and personable Resident Liaison Officer looking for your next opportunity, we would love to hear from you.
Apply today with Hill McGlynn to be considered for this exciting role.