Customer Service Account Handler Gillingham A fantastic opportunity to work in the UK's industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. Package £26-28,000 Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme Main Responsibilities As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively. Coordinate planned maintenance and remedial works with engineers and clients Ensure follow-up tasks are completed accurately and on time Deliver services within agreed KPI deadlines Respond promptly and professionally to client enquiries Manage emergency call-outs in line with contractual KPIs Build and maintain strong client relationships, including occasional site visits Perform general administrative duties, including data entry and record maintenance Process documentation in line with company procedures Provide support across the wider Service Support Team Knowledge and Experiences Outstanding customer service skills articulate, professional, and empathetic Proficient in MS Office applications Strong interpersonal and relationship-building abilities High attention to detail and a commitment to accuracy Able to prioritise effectively and work to tight deadlines A team player whos also comfortable working independently If you are local to the area and seeking a new Customer Service Account Handler position, then please apply now. If your application is successful a 4way member will be in touch.