Technical Incident Manager
Industry: Fintech
Position details:
* Full-time
* Location: Edinburgh, Hybrid model (4 days on site per week)
* Working hours: 9:00–17:00
Key Responsibilities
* Coordinate resolution and restore normal service operation during technology Incidents and Major Incidents.
* Manage the communication with senior leadership in the event of a Major Incidents
* Provide leadership and expertise to assist with the determination of root cause and solution of incidents.
* 2-4 years of experience with ServiceNOW
* Identify, investigate and prioritise potential issues across Aladdin software and infrastructure.
* Build and publish reports using Power BI
* Drive process and tooling change across the organisation to support regulatory change – eg DORA (Digital Operational Resilience Act)
Advantages / Nice to haves
* Experience working in the Technology or Financial services industries.
* Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)
* Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible
* Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.