Overview
Funeral Director — £28,762 (£14.75 per hour) plus benefits. Full time 37.5 hours per week, Monday–Friday 9am–5pm. As part of this role, you'll also be part of the on-call rota. Location: Dalkeith, EH22 1AY.
Responsibilities
* Make sure client needs, service levels and KPIs are met
* Be clients' main point of contact; supporting and guiding with the help of the wider team
* Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
* Make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague'
* Build and maintain relationships with the team, clients and the community
What you’ll need
* a commercial mind-set and experience in a managerial role
* a true customer focus and a real passion for delivering a great service
* the ability to capture intricate detail and make sure it is reflected in the service we deliver
* compassion, understanding and empathy, and the ability to keep a cool head under pressure
* a UK manual driving licence
About Co-op Funeralcare
At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today.
Why Co-op
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. When you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
Benefits
* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Building an inclusive work environment
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op.
Pre-employment checks
As part of your application you'll need to complete an online assessment. It will take around 20 minutes to complete. If you're successful, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS check and adverse media checks, and an occupational health questionnaire to ensure you are fit to perform the role. We'll also check your social media activity. Any offer of employment will be conditional upon the completion of these checks.
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